Choosing the right SaaS IT Service Management (ITSM) Platform is mission-critical for ensuring seamless IT operations, optimised workflows, and superior service delivery across your organisation. With increasing demands for automation, self-service, and integration into enterprise systems, creating a high-quality RFP that attracts the market’s best ITSM vendors is more essential than ever.
Whether you’re evaluating solutions like ServiceNow, Atlassian, BMC Software, Broadcom, Ivanti, ManageEngine, Freshworks, Zendesk, IBM, Microsoft, or OpenText, our SaaS IT Service Management Platform RFP Template gives you a proven framework to make confident, informed, and strategic procurement decisions.
Drafting an RFP from scratch can be time-consuming, resource-intensive, and risky if critical details are overlooked. Our expertly developed template eliminates guesswork, ensuring that your service, technical, and commercial requirements are captured with precision.
With our SaaS IT Service Management Platform RFP Template, you can:
✅ Save weeks of drafting time with a pre-built, best-practice-aligned framework
✅ Ensure alignment with ITSM governance, compliance, and security standards (e.g., ISO 27001, GDPR, SOC 2)
✅ Clearly define requirements for incident, problem, change, and asset management
✅ Evaluate vendor capabilities in automation, AI-powered service delivery, and self-service portals
✅ Improve cost transparency with structured pricing for licenses, implementation, and support services
✅ Increase vendor response quality using standardised evaluation criteria
Developed with insights from CIOs, IT Directors, Service Delivery Managers, and Procurement Leaders, this template is designed to streamline your ITSM platform selection process—whether you’re modernising from a legacy system or rolling out a new enterprise-wide solution.
Our SaaS IT Service Management Platform RFP Template includes all the essential documents to run a thorough and efficient procurement process:
RFP Document Template – Outlines the purpose, objectives, scope, and evaluation criteria.
Appendix 1a – Company Details and Environmental Questionnaire
Captures vendor profile and sustainability commitments.
Appendix 1b – Financial Questionnaire
To ascertain the financial viability of potential suppliers.
Appendix 2 – Software Requirement Specification Document
Details ITSM platform functionality, integration, and scalability needs.
Appendix 2a – Agile Product Vision Statement
Aligns vendor solution with long-term service management goals.
Appendix 2b – Minimal Viable Product
Defines essential ITSM features for initial deployment.
Appendix 3 – Functionality Matrix Questionnaire
Maps 2261 ITSM features to operational and service delivery requirements.
Appendix 4 – Services Questionnaire (140 Questions)
Evaluates vendor support, onboarding, and service capability depth.
Appendix 5 – IT Resources Definition Template
Specifies required roles, skills, and technical expertise.
Appendix 6 – Pricing Template
Structured pricing for licenses, implementation, and ongoing services.
Whether you’re moving to ServiceNow for enterprise scalability, deploying Atlassian Jira Service Management for agile workflows, or considering BMC, Ivanti, Freshworks, or Zendesk for service desk excellence, our template ensures your procurement process is:
Transparent and fully auditable
Focused on both functionality and total cost of ownership
Designed to compare vendors on equal terms
Aligned with both IT and business strategy
Every purchase comes with a complimentary 30-minute consultation with AMC’s procurement experts. We’ll guide you through tailoring the template for your ITSM strategy—whether you’re running a competitive RFP or negotiating directly with leading IT service management vendors.
Created and tested by AMC’s procurement specialists, this template is backed by decades of experience in enterprise IT sourcing.
✅ Tried & tested by IT procurement and ITSM specialists
✅ Fully customisable to your organisation’s needs
✅ Designed to maximise efficiency & vendor response quality
✅ Proven to shorten procurement timelines while improving decision confidence
Take the hassle out of ITSM procurement—secure the right platform to elevate your organisation’s service delivery with AMC’s trusted RFP template.
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